Business Signals
Detect meaningful signals inside business communication.
BUSINESS COMMUNICATION INTELLIGENCE API
Build business communication intelligenceinto your platform.
Integrate the Business Signal Operating System through a single API. BSOS analyzes business communications and returns structured intelligence your software can use to prioritize, route, escalate, automate, and support downstream workflows with greater context.
BUSINESS COMMUNICATIONBSOS PROCESSINGSTRUCTURED API OUTPUT
INPUTPOST /v1/process
{
"source": "email",
"content": "Enterprise customer requesting pricing and implementation details..."
}BSOSINTELLIGENCEPROCESSING
BSOS INTELLIGENCE OUTPUT
Structured JSON
{
"classification": {
"domain": "commercial",
"type": "enterprise_inquiry"
},
"business_impact": {
"level": "high"
},
"attention": {
"requires_attention": true,
"time_sensitive": true
},
"priority": {
"level": "high"
},
"action": {
"recommended_action": "reply"
}
}
DELIVERED INTELLIGENCE
One API.Ten intelligence capabilities.
BSOS returns structured business intelligence your software can use without exposing the underlying intelligence engine.
Understanding
Understand what is happening and what the sender means.
Context
Identify commercial, operational, and relationship context.
Classification
Classify communication by domain, type, and intent.
Business Facts
Extract concrete facts, entities, and relevant details.
Business Impact
Evaluate operational and commercial consequences.
Attention
Determine whether attention is required and how quickly.
Priority
Assess urgency and business priority.
Recommended Action
Provide the appropriate next-action path.
Explainability
Explain the reasoning behind the intelligence returned.
INTELLIGENCE FOR SOFTWARE WORKFLOWS
Add communication intelligenceto the workflows your software already runs.
BSOS is an AI communication analysis API for software platforms that need to understand business messages and return structured intelligence to downstream workflows.
It can support email and message analysis, business intent and context understanding, prioritization, escalation detection, business impact assessment and recommended actions.
BSOS provides the intelligence layer. Your platform remains in control of its customer experience, workflow logic and actions.
COMMUNICATION ANALYSIS API
Turn business messages into structured intelligence.
Use BSOS as an AI communication API, email intelligence API, email analysis API or broader communication analysis API when your software needs structured understanding of incoming business communication.
PRIORITIZATION & ESCALATION
Support prioritization and escalation workflows.
BSOS intelligence can support email prioritization, ticket prioritization, support ticket prioritization, customer escalation detection and recommended next-action workflows.
SAAS, CRM, HELPDESK & ITSM
Embed communication intelligence into your platform.
SaaS, CRM, helpdesk, ITSM and customer support platforms can use structured BSOS intelligence to support routing, escalation, automation and business-context decisions inside their own product workflows.
BSOS DEVELOPER PORTAL
Everything requiredto integrate BSOS.
Approved OEM customers use the BSOS Developer Portal to configure, validate, monitor, and manage their BSOS integration from Sandbox through Production.
OEM ACCESS
Developer Portal access is provided within a contracted BSOS OEM relationship. Production access and capacity are governed by the applicable agreement and Order Form.
API Credentials
Manage the credentials used by your software to authenticate with BSOS.
Sandbox Validation
Integrate and validate your implementation before moving production traffic through BSOS.
Developer Documentation
Access authentication guidance, API reference, request and response structures, examples, and implementation material.
Usage & Capacity
See processing usage and the capacity available to your organization and integration.
Integration Configuration
Manage the application and environment information required to operate your BSOS integration.
Production Access
Move from validated Sandbox integration to contracted Production processing when activation conditions are met.