Terms & Conditions

1. About these Terms

These Terms & Conditions ("Terms") form an agreement between you and Alleria AI, Inc. ("Alleria AI", "we", "us" or "our") regarding your access to and use of our services.

The services covered by these Terms include PriorityEngine, the BSOS Developer Portal, the BSOS Partner Channel, our related public website and other features that expressly reference these Terms.

By creating an account, accepting an invitation, purchasing or using a paid service, accessing a portal, or otherwise using a service that references these Terms, you agree to be bound by them.

2. Service structure

PriorityEngine

PriorityEngine is a business inbox intelligence and workflow service designed to help users analyze, prioritize and act on business email. Features may include email analysis, prioritization, recommended actions, AI-assisted replies, follow-ups, notes, assignment, collaboration, archiving and related inbox-management functionality.

BSOS Developer Portal

The BSOS Developer Portal provides the operational surface through which approved OEM customers may manage applications, API credentials, processing capacity, usage, provisioning and related BSOS access.

BSOS commercial relationships may also be governed by a separate Master Services Agreement, Order Form, Data Processing Agreement, license terms or other written agreement. Where such an agreement conflicts with these public Terms, the signed agreement controls for the subject matter it covers.

BSOS Partner Channel

The BSOS Partner Channel is an invitation-controlled environment for approved commercial partners. Access is not a public or self-service partner enrollment program.

Partner participation, attribution, commissions, payout eligibility and related commercial matters may also be subject to partner-specific terms accepted through the Partner Channel or another written agreement.

3. Eligibility and authority

You may use our services only if you are legally capable of entering into the applicable agreement and are authorized to act on behalf of the business or organization you represent.

If you create an account or accept an invitation on behalf of a company, organization or other legal entity, you represent that you have authority to bind that entity to the applicable terms.

You are responsible for providing accurate account and business information and keeping relevant information reasonably current.

4. Accounts and security

You are responsible for maintaining the confidentiality and security of your account credentials and for activity performed through your account or credentials, except to the extent caused by a failure of our systems for which we are legally responsible.

You must not share credentials with unauthorized persons, circumvent access restrictions or attempt to gain access to another user's, organization's or tenant's data.

We may require password changes, credential rotation, additional verification or other security actions where reasonably necessary to protect an account, organization or service.

5. PriorityEngine workspace roles

Workspace Owner

The workspace owner or manager controls administrative and commercial actions for the PriorityEngine workspace. Owner-controlled actions include subscription management, purchasing additional usage packs, team administration and destructive owner-restricted operations.

Team Members

Team members may use the collaboration functionality made available to them, including working with business email, replies, follow-ups, internal notes and other permitted workspace workflows.

Team members cannot manage the workspace subscription, purchase additional usage packs or perform owner-restricted destructive operations.

6. Connected email accounts

PriorityEngine may connect to supported Gmail and IMAP accounts when authorized by the workspace owner or other permitted account administrator.

You represent that you have the necessary authority to connect an inbox and allow PriorityEngine to access and process the messages made available through that connection.

Disconnecting an inbox

When a connected Gmail or IMAP account is disconnected, PriorityEngine deletes the stored connection information used to maintain that integration and stops importing new messages from the disconnected account.

PriorityEngine will not resume importing messages from that provider unless the account is explicitly connected again. Disconnecting an inbox does not itself permanently delete messages that were previously imported into PriorityEngine.

7. Permanent Delete

Permanent Delete is an owner-restricted, manual and irreversible operation.

Before the operation is executed, PriorityEngine displays a confirmation warning that the action is destructive and cannot be undone. The workspace owner must explicitly confirm the action.

Once confirmed, PriorityEngine first attempts to permanently delete the selected email from the connected provider. If the provider deletion succeeds, PriorityEngine then removes the email from the PriorityEngine inbox.

Team members cannot perform Permanent Delete.

8. Plans, usage limits and additional capacity

PriorityEngine plans may include limits or allowances relating to email processing, AI reply credits, inboxes, synchronization, collaboration or other functionality. Current plan details are described on our Pricing page or at checkout.

Paid plans may offer optional additional email-processing capacity and additional AI reply credits.

Extra usage packs are separate, on-demand purchases. They are not automatically added solely because a plan allowance has been reached. A purchase requires explicit action and confirmation by the authorized workspace owner.

We may update available plans, capacity options and pricing for future purchases. Changes to an existing paid subscription will be handled in accordance with the applicable checkout terms and any notice required by law.

9. Billing and payment

Where paid services are offered, applicable price, billing period, currency, taxes, renewal information and other material commercial terms will be displayed on the Pricing page, during checkout, in the applicable dashboard or in a written commercial agreement.

Payment processing may be provided by an authorized third-party payment provider or Merchant of Record. By completing a purchase, you also agree to the payment provider's applicable checkout and payment terms.

Recurring subscriptions may renew automatically according to the billing terms presented at checkout until cancelled in accordance with the applicable cancellation process.

One-time capacity or usage purchases are separate from recurring subscription charges unless expressly stated otherwise.

Refund eligibility is governed by ourRefund Policy, the applicable checkout terms and any mandatory rights provided by applicable law.

10. BSOS OEM commercial terms

BSOS capacity, production access, API credentials and commercial entitlements may be configured according to the customer's approved plan or written agreement.

OEM customers purchase service, processing capacity and integration rights. No ownership of the underlying BSOS software, models, runtime, source code or proprietary technology is transferred unless an authorized written agreement expressly states otherwise.

Custom or enterprise BSOS transactions may be governed by an Order Form, Master Services Agreement, Data Processing Agreement or other mutually executed document.

11. Customer Data

As between you and Alleria AI, you retain your rights in information, content and data that you or your authorized users submit to the services ("Customer Data").

You grant Alleria AI the limited rights necessary to receive, process, transmit, store and otherwise handle Customer Data solely as required to provide, operate, maintain and secure the applicable service and to comply with applicable law.

You are responsible for ensuring that you have the rights, permissions and lawful basis necessary to provide Customer Data to the service.

12. AI-assisted functionality

Certain PriorityEngine functionality uses AI-assisted processing, including semantic analysis and optional AI-generated reply assistance.

AI-generated classifications, priorities, explanations, suggestions and replies are intended to assist business workflows. They should be reviewed in context and are not a substitute for professional, legal, financial, medical or other regulated advice.

You remain responsible for decisions you make, communications you send and actions you take based on information or suggestions provided through the service.

We do not guarantee that every AI-assisted result will be complete, accurate or appropriate for every circumstance.

13. Acceptable use

You must not use the services to:

• violate applicable law or the rights of another person;
• send or facilitate unlawful spam, phishing, fraud or impersonation;
• steal, solicit or misuse credentials or authentication information;
• introduce malware or intentionally harmful code;
• circumvent service limits, access controls or tenant boundaries;
• probe or exploit security vulnerabilities without authorization;
• interfere with the availability or integrity of the services;
• access another organization's data without authorization;
• resell or redistribute access except where expressly permitted by a written agreement;
• use the services in a manner that materially harms our infrastructure, customers or partners.

We may restrict or suspend access where reasonably necessary to address abuse, security threats, legal requirements or material violations of these Terms.

14. BSOS API credentials and capacity

BSOS API credentials are issued for authorized applications, environments and organizations. You must protect API credentials and use them only for the applications and purposes for which access was granted.

API keys may be disabled, suspended, rotated, replaced or revoked where required by the credential lifecycle, a security incident, contractual status or other legitimate service-protection reason.

Processing capacity and usage are measured according to the applicable BSOS capacity model and customer entitlement.

15. Partner Channel

Partner Channel access is invitation-controlled. Receiving an invitation does not create an unrestricted right to participate in the program.

Partner attribution, sales, commission rates, eligibility and payout rights are determined according to the applicable partner terms, confirmed sale records and program rules.

Partners must not misrepresent PriorityEngine, BSOS, Alleria AI, pricing, product capabilities, commercial terms or their authority to act on behalf of Alleria AI.

Sensitive payout information may be requested only where necessary to process a partner commission payout. Treatment of such information is described in ourPrivacy Policy.

16. Intellectual property

Alleria AI and its licensors retain all rights, title and interest in the services and their underlying software, interfaces, engines, models, workflows, documentation, design, trademarks and other proprietary technology, excluding Customer Data.

These Terms provide a limited right to access and use the applicable service. They do not transfer ownership of Alleria AI technology or intellectual property.

You may not copy, modify, reverse engineer, decompile, attempt to extract source code from, or create unauthorized derivative works of the services except where such restriction is prohibited by applicable law.

17. Feedback

If you voluntarily provide suggestions, ideas or feedback concerning our services, you permit us to use that feedback to improve or develop our products without an obligation to compensate you, unless we agree otherwise in writing.

18. Third-party services

Our services may interoperate with third-party services such as email providers, AI providers, infrastructure providers and payment providers.

Your use of a third-party service may also be governed by that provider's own terms and policies. We are not responsible for third-party services outside our reasonable control.

19. Service changes

We may improve, update, modify or discontinue features as our services evolve. We will not intentionally make material changes to an existing contractual commitment in a manner inconsistent with an applicable signed agreement.

Features identified as beta, preview, experimental or under development may change more frequently and may be subject to additional limitations.

20. Suspension and termination

We may suspend or restrict access where reasonably necessary because of a material Terms violation, security threat, suspected credential compromise, unlawful activity, non-payment, abuse or a legal requirement.

Where appropriate and legally permitted, we may provide an opportunity to resolve the issue before permanent termination.

Customer-initiated account or organization closure may be handled through the applicable product, support or contractual process. Certain records may remain where necessary for security, financial, contractual, audit or legal purposes.

21. Availability and warranties

We work to provide reliable and secure services, but no online service can guarantee uninterrupted or error-free operation.

To the maximum extent permitted by applicable law, services are provided on an "as available" basis and we disclaim warranties that are not expressly stated in these Terms or an applicable written agreement.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

22. Limitation of liability

To the maximum extent permitted by applicable law, Alleria AI will not be liable for indirect, incidental, special, exemplary, consequential or punitive damages, or for loss of profits, revenue, goodwill or business opportunities arising from use of the services, except where such limitation is prohibited by law.

Any additional or different liability allocation agreed in a signed enterprise or OEM agreement will control for that agreement.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

23. Indemnification

To the extent permitted by law, a business or organization using the services agrees to defend and indemnify Alleria AI against third-party claims resulting from its unlawful use of the services, violation of these Terms, or Customer Data supplied without the necessary rights or authorization.

Any different indemnification obligations contained in an executed enterprise, OEM or partner agreement will control for that agreement.

24. Privacy and security

Our handling of personal information is described in ourPrivacy Policy.

Additional information regarding our security approach is available on our Security page, and information about deletion controls is available on ourData Deletion page.

25. Governing law

Unless an applicable written agreement states otherwise, these Terms are governed by the laws applicable to Alleria AI, Inc. as a Delaware corporation, without giving effect to conflict-of-law rules that would require application of another jurisdiction's laws.

Mandatory consumer or data-protection rights that apply regardless of contractual choice of law remain unaffected.

26. Changes to these Terms

We may update these Terms when our services, commercial model, providers, security requirements or legal obligations change.

The current version will be published on this page with an updated "Last updated" date. Where required, we may provide additional notice of material changes.

27. Contact

Questions regarding these Terms may be sent to:

Alleria AI, Inc.
Email:hello@priorityengineai.com