Refund Policy

1. Scope

This Refund Policy applies to paid PriorityEngine subscriptions, optional PriorityEngine usage purchases and applicable BSOS purchases made through a supported checkout.

Custom BSOS OEM agreements may contain specific payment, cancellation or refund terms in a Master Services Agreement, Order Form or other executed commercial agreement. Where those terms differ from this public policy, the signed agreement controls for the transaction it covers.

The BSOS Partner Channel manages partner commissions and payouts and is not a customer subscription product. Partner commission payouts are therefore not governed by this Refund Policy.

2. Evaluate the service before purchasing

We provide ways to evaluate our services before committing to paid usage.

• PriorityEngine provides a Free plan that allows prospective users to experience the core product before purchasing a paid subscription.
• BSOS provides Sandbox access so approved OEM users can evaluate the integration and processing environment before moving to paid production capacity.

Customers are encouraged to use these evaluation options to determine whether the applicable service fits their needs before purchasing a paid plan or additional capacity.

3. Subscription cancellation

A paid subscription may be cancelled according to the cancellation options made available through the applicable account or payment provider.

Cancellation stops the next renewal. It does not normally terminate access immediately.

Cancelling a subscription does not create a prorated refund for the unused portion of an already-paid billing period.

4. Change of mind

We do not provide refunds solely because a customer changes their mind, decides they no longer need the service, does not use the service during the paid period, or later determines that another product would better suit their needs.

The availability of the PriorityEngine Free plan and BSOS Sandbox is intended to give customers an opportunity to evaluate the applicable service before committing to paid usage.

5. When a refund may be considered

A refund request may be reviewed in circumstances such as:

• a duplicate charge for the same transaction;
• an incorrect charge or verified billing error;
• a purchase that could not be correctly provisioned or delivered because of a verified platform or payment-processing error;
• a material and verified technical failure attributable to our service that prevents the customer from using the paid service or purchased functionality and remains unresolved for at least14 consecutive days.

Meeting one of these conditions allows a refund request to be reviewed. It does not override mandatory law, the applicable payment provider's requirements or the terms of a signed commercial agreement.

6. Technical issues and service interruptions

Software services are continuously maintained and improved. Maintenance, updates, temporary processing delays, short service interruptions and isolated technical incidents may occasionally occur.

A short-term interruption lasting minutes or a limited number of hours does not by itself qualify for a refund.

Minor defects, temporary degradation, scheduled maintenance or an issue that does not materially prevent use of the paid service are also not grounds for a refund solely because they occurred.

If a verified technical failure attributable to our service materially prevents the customer from receiving or using the paid functionality and remains unresolved for14 consecutive days, the customer may request a refund review for the affected service or billing period.

Customers do not need to wait 14 days before reporting an issue. Technical problems should be reported as soon as reasonably possible so they can be investigated and resolved.

7. PriorityEngine Extra Packs

PriorityEngine may offer optional one-time purchases for additional email-processing capacity or additional AI reply credits.

Extra Packs are purchased only after explicit action by the authorized workspace owner. They are not automatically added merely because the included plan allowance has been reached.

A correctly delivered Extra Pack is not refundable simply because the customer later decides that the additional capacity or credits are no longer required.

A refund may be reviewed where an Extra Pack was charged more than once by mistake, was incorrectly charged, was not provisioned because of a verified technical error, or was otherwise affected by an eligible circumstance described in this policy.

8. BSOS capacity purchases

BSOS production capacity may be purchased according to the applicable commercial plan, dashboard availability or written OEM agreement.

Correctly provisioned capacity is not refundable solely because the customer later decides not to use all available capacity.

Duplicate charges, billing errors, failure to provision purchased capacity or a qualifying prolonged material service failure may be reviewed according to this policy and any applicable commercial agreement.

9. Merchant of Record and payment provider

Where a purchase is processed through Dodo Payments, Dodo Payments acts as the Merchant of Record for the transaction and handles the payment, applicable tax processing, transaction records and refund processing associated with that purchase.

Purchases processed through Dodo Payments are also subject to Dodo Payments' applicable Buyer Terms and payment-processing rules.

Dodo Payments may process refund requests through its customer support or customer portal. Alleria AI, Inc. may assist in investigating product delivery, technical issues or other service facts relevant to a refund request.

10. Duplicate or incorrect charges

If you believe that you were charged more than once for the same purchase or charged an incorrect amount, contact us or the applicable payment provider as soon as reasonably possible.

We may request the order number, transaction reference, account email or other information necessary to identify and investigate the transaction.

Do not send full payment-card details to Alleria AI, Inc. by email.

11. How to request a refund

For purchases processed through Dodo Payments, refund and subscription-management options may be available through the Dodo Payments customer portal or through the support information provided with the transaction.

You may also contact us regarding a product or technical issue at:

Alleria AI, Inc.
Email:hello@priorityengineai.com

When contacting us, please include enough information to identify the relevant account and transaction, such as the account email, order reference and a clear description of the issue.

12. Refund destination and processing

Approved refunds are normally returned through the original payment method or according to the procedures of the Merchant of Record or payment provider that processed the transaction.

Processing time after approval may depend on the payment method, financial institution, payment provider and applicable banking network.

13. Abuse and fraudulent refund requests

Refund requests may be refused where there is evidence of fraud, refund abuse, manipulation or an attempt to obtain both continued service and reimbursement without a legitimate basis.

Nothing in this section prevents a customer from raising a legitimate billing or service issue.

14. Mandatory legal rights

Nothing in this Refund Policy limits any refund, cancellation, withdrawal, consumer-protection or other right that cannot lawfully be excluded or restricted under applicable law.

Where mandatory law provides greater rights than this policy, those mandatory rights apply.

15. Changes to this Refund Policy

We may update this Refund Policy when our services, payment arrangements, Merchant of Record, commercial model or legal requirements change.

The current version will be published on this page with a revised "Last updated" date.

16. Contact

Questions about this Refund Policy may be sent to:

Alleria AI, Inc.
Email:hello@priorityengineai.com